Covid Safety: we have taken the necessary steps to welcome you back to Kino in as safe a way as possible. We have undertaken risks assessments for all aspects of our business and you will notice the changes that we have made as soon as you arrive at the door.
Your Kino host will greet you and explain the measures that we have put in place to make your visit to Kino as safe, relaxing and enjoyable as we can, after all that’s what you expect from us.
Please check in via the NHS Test & Trace app using the QR code at the entrance door. All customers over the aged of 16 must check in individually. For those without a smart phone, your Kino host will record your name and phone number on our paper record. This information will be kept securely for 21 days from the date of your visit and will only be used for the purpose of NHS Test & Trace. We are required to do this by law.
You are required to wear a face covering when moving around Kino and in the cinema, unless you are consuming food and drink – a glass of wine or a beer is still allowed! When seated in the cafe-bar or on the terrace, a face covering is not required.
In the cinema, seats have been left free (marked with an ‘R’ on the seat map) to allow for 1m+ social distancing between households and bubbles and to create a maximum available capacity of 50%. Kino is required to do this by law so please sit in the seat numbers shown on your ticket.
Please sanitise your hands when you arrive and leave and wash your hands regularly, especially after using the toilet facilities.
You may, of course, use the toilet facilities during a screening, but please put on your face covering before leaving your seat and when returning to it. Your host will explain the exit and re-entry point according to which screen you are in and direct you to the exit when the screening has ended.
Please take your rubbish with you when leaving the cinema and place in the bin, and put any reusable glasses in the area provided next to the bin.
We operate table service in the cafe-bar and on the terrace – a member of the Kino team will show you to your table, take your order, deliver your food and drink to you and take contactless payment.
Please follow the floor markings and rope cordons which indicate the direction of movement around the building to maintain social distancing. A limited number of people may use the toilets at any one time, so please wait outside in the lobby area if they are occupied. Please look out for signage for further details.
We will undertake enhanced cleaning of all areas, surfaces and high touch points at regular intervals and tables will be sanitised between customer groups.
Kino Hawkhurst: the cinema, cafe-bar, terrace and toilets are all accessible by wheelchair via the main entrance. The cinema can accommodate 4 standard wheelchairs, and some electric wheelchairs / mobility scooters by prior arrangement only. Please contact us to reserve a wheelchair space (subject to availability).
There is a disabled parking bay in the small car park off the main Waitrose supermarket car park behind the library.
Kino Hawkhurst does not have a hearing loop system.
Kino Rye: the cinemas, cafe-bar, terrace and toilets are all accessible by wheelchair via the main entrance. There are stairs to the mezzanine lounge and the Silver Room. Both cinemas can accommodate 4 standard wheelchairs, and some larger electric wheelchairs / mobility scooters by prior arrangement only. Please contact us to reserve a wheelchair space (subject to availability).
There is no disabled parking on site, however, blue badge holders are allowed to park responsibly on double-yellow lines.
Kino Rye is equipped with a Sony hearing assist and audio description system (subject to availability by film). Please ask staff for more information.
CEA Card: this is accepted at Kino Hawkhurst and Kino Rye. The CEA Card allows the Cardholder to obtain one complimentary ticket for a person to provide any assistance required as a result of the Cardholder’s disability during their visit to the cinema, provided that a ticket at the relevant price is purchased by the Cardholder for the same film (including event cinema) and screen. See www.ceacard.co.uk for more details, terms and conditions. If you are a CEA card holder, please call to book tickets. Please note that the CEA card cannot be used in conjunction with any other ticket promotion (e.g. 2-for-1 Tuesday).
BCTV (British Cinema and Television Veterans) cinema pass: upon presentation of a valid , the card holder and one accompanying guest may attend a film screening free of charge. Please call to book tickets. The valid pass must be shown when tickets are collected. See www.britishcinemaandtelevisionveterans.org.uk for more details.
Kino is committed to making all of its web content as accessible as possible, not merely through our legal obligations under the UK’s Disability Discrimination Act, but also as a matter of principle to find as wide an audience as possible.
If you are experiencing difficulty reading the text on this site you may want to increase the font size to a magnification that best suits your needs. To do this please refer to the ‘View’ menu on your browser and look for an option containing the word ‘Text’ / ‘Font’ alongside any of the following: ‘Increase’, ‘Zoom’ or ‘Size’. i.e. ‘Text Size’.
Problems using the site
If you are experiencing any problems with the accessibility of this site relating to a particular platform, or if you use Adaptive Technology and have any suggestions about how we might make the site easier for you to use, please contact the Kino team.